How can we help?

Sign in to the Apple or Google account used for the purchase. In the app’s parent area, use “Restore purchases” if available. If content remains locked, contact us with the game’s name and your device model.

Terms vary by game, country and store. Before confirming, check the game’s listing and purchase screen for the price, trial length and renewal terms.

Manage your subscription in the account of the store billing you. Deleting the app does not cancel a subscription. See the official instructions below.

Purchases are tied to the account and store used. An App Store purchase cannot be transferred to Google Play, or vice versa.

Sharing options depend on the app, purchase type and store. Check the game’s listing and your family account settings.

Check your connection, available storage and updates for the game and your device. Close and reopen the app, or restart the device. If the problem continues, email us with the error message.

Check your device’s volume, silent mode and any connected headphones or Bluetooth devices. Then restart the game.

A connection is needed to download apps, make or restore purchases and get updates. After that, requirements vary by game and feature. Check the game’s listing or contact us about your situation.

The process and eligibility depend on your store and country. Use the official Apple or Google Play service for your purchase. You can also contact us about a missing purchase or technical problem.

Our privacy policy explains the data involved, how it is used and your rights. You can read it at any time using the link below.

For a project using our characters, images, music or videos, contact the studio and describe the intended use. Making our games available does not grant general permission to reuse their elements.